Choosing air hostess as a career comes with a lot of responsibilities as well as a lot of perks. An air hostess plays an important role in ensuring the comfort and safety of the passengers and in return she gets a good pay. Air Hostess career also ensures that air hostesses get to travel a lot and meet different people from around the world. Air Hostesses are also known as flight attendants, cabin crew, stewards or cabin attendants.
To be eligible for pursuing air hostess career, one must have passed 10+2 or equivalent examination and pursue a degree/ certificate/ diploma programme in a relevant discipline. Also, the ones aspiring to become an air hostess or a steward must have a pleasing personality, well-groomed physique and good communication skills. Ones looking for a 9-6 job may have to give air hostess as a career a second thought as it demands availability at odd hours as the flights operate at night too.
Trivia: Heinrich Kubis became the first flight attendant in the year 1912 and 25-year-old nurse named Ellen Church was the first female flight attendant when she flew with United Airlines in 1930.
What do they do?
The job profile of an air hostess or a flight steward may seem easy but it brings with itself many responsibilities onboard as well as when they are serving duty on the ground. The job responsibilities of an air hostess involve:
- Greeting the passengers and making them comfortable during the flight
- Demonstrating the safety instructions to the passengers
- Answering the calls of the passengers during the flight
- Serving meals and refreshments during the flight
- Providing emergency medical assistance if required
- Conveying the message from the pilot in case of turbulence or emergency
Air Hostesses work not only when aboard but also when they are on the ground before and after the flight. When on the ground, they perform a different set of duties to make sure that the passengers fly with ease.
Responsibilities on Ground:
- Checking emergency and medical equipment in the aircraft
- Make sure that the aircraft and toilets are cleaned before the passengers start boarding
- Depending on the number of passengers, get meals and beverages in the airplane
- Check the tickets of the passengers ready to board the aircraft, greet them and help them store their carry-on luggage in the overhead bins
- Make sure all passengers are seated with their seat belts fastened before the plane prepares to take-off
- Demonstrate the usage of emergency equipment like life jacket and oxygen mask and let passengers know about the emergency exit doors
- Inform the pilot when they are ready to take-off
- Serve meals and drinks to the passengers aboard the flight
- Take orders for and sell duty-free goods such as handbags, perfumes, watches, etc.
- Making announcements on behalf of the pilot
- Ensuring that all passengers are seated with seat belts fastened before announcing landing
- Providing medical assistance to passengers in case of medical emergency
- Help passengers vacate airplane in case of flight emergency
Responsibilities on Landing:
- Checking the stock of duty-free goods
- Make a list of lost and found articles if any
- Make an account sheet with details of cash and stock left after each flight
- Ability to remain pleasant and presentable no matter how much the pressure
- Functioning as a team player
- Handling difficult situations and the ability to deal with them independently
- Ability to communicate effectively with the passengers
- Patience to remain calm in case of flight delays and cancellations
- Ready to work for long hours
- Act fast in case of emergency onboard a flight
- Have good health and stamina so as to avoid missing work and be punctual
- Know more than one language. Added advantage if he/she knows a foreign language
How do I get there?
Wondering How to Become an Air Hostess?
- The minimum education qualification required to choose air hostess as a career is passing 10+2 or equivalent examination from a recognised board.
- The next step is to pursue a diploma/ degree course in aviation and hospitality management sector. Many Hotel Management graduates choose air hostess/ flight attendants as a career.
- After completing graduation or diploma programme in relevant discipline, the interested candidates can look for vacant positions advertised by national and international airlines
- Candidates are required to pass the preliminary interview and physical examination before sitting for the written test.
- Sit for the written test conducted by the airline. The written test is conducted to judge the mental ability, general knowledge and verbal ability of the candidates. Ones who pass the written test with high grades are called for an interview and group discussion. Interview and group discussion process varies with each airline. Personal Interview is where the candidate’s communication skills, pronunciation skills, language fluency and personality are judged. Also, questions on knowledge of aviation industry may be asked.
- Selected candidates are trained by the airlines to get them ready for their job. Aa new air hostess or a flight steward has to usually serve a probationary period of six months to a year under the supervision of senior flight attendants and air hostesses.
Courses to pursue to become an Air Hostess:
- BBA Aviation
- MBA Aviation
- Post Graduate Diploma in Aviation, Hospitality, Travel and Customer Service
- Post Graduate Diploma in Airport Ground Services
- Post Graduate in Aviation and Hospitality Services
- Diploma in Aviation and Hospitality Management
- Diploma in Professional Ground Staff Services
- Diploma in Aviation Hospitality and Travel Management
- Age Limit: Airlines recruit candidates belonging to age group 18 years to 35 years. The minimum age to become an air hostess is 18 years.
- Height: Candidate must be minimum 5 feet and 2 inches with proportionate weight
- Marital Status: Unmarried (varies with different airlines)
- Eye Sight: Normal eyesight of 6/6 uncorrected in both eyes
- Language: Must know Hindi, English and a foreign language if possible
- Complexion: Clear Complexion
Typical day in the life of a Air Hostess
- For instance, if an air hostess works in a day shift, her day starts with getting up and dressing up for her shift.
- On reaching the airport, she gets her luggage checked and passes through security checks to reach the aircraft she is assigned to fly with.
- She checks the emergency and medical equipment in the aircraft.
- She inspects that the aircraft, its seats and toilets are cleaned before the passengers start boarding.
- He/ She arrange the meals and beverages before the start boarding.
- Ones the passengers start coming, he/she checks the tickets of the passengers before they board the aircraft.
- He/she helps passengers greet them and help them store their carry-on luggage in the overhead bins.
- Then she ensures that all passengers are seated with their seat belts fastened before the plane prepares to take-off.
- She later proceeds to demonstrate the usage of emergency equipment and signal emergency exit doors.
- After the flight takes off, she serves meals and drinks to the passengers and duty-free goods.
- In case of emergency, she also provides medical assistance and helps passengers vacate plane.
- After the landing, she checks the stock of duty-free goods.
- He/ She also makes a list of lost and found articles if any.
- Typical day at work ends by making an account sheet with details of cash and stock left after each flight
*** Above mentioned points are as per our observation.