An intensive gest session was hosted under the guidance of Mr. Shiv Kumar, President at Indore Steel & Iron Mills Ltd.
Jaipuria Institute of Management, Indore organized a guest session on ‘Effective Business Communication’ which was conducted by Mr. Shiv Kumar, President Corporate Affairs & Business Innovations at Indore Steel & Iron Mills Limited. The guest session was coordinated by Dr. Charu Dubey for the students of PGDM Batch 2016-18. The students took the benefit of Mr. Shiv Kumar’s vast industry experience to gain insights on effective business communication skills desired by any organization.
The session began with an ice-breaking activity, ‘Chinese Whisper’ to give a bigger picture on the importance of effective business communication in an organization. The activity went on until the last person said whatever they had heard and the first person revealed the real message. Everybody had a great laugh when they compared the two messages. Through this activity, the guest wanted to explain the purpose of effective listening skills and distortion in communication. He further added that Listening is the ability to accurately receive and interpret messages in the communication process. Listening means paying more attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. In other words, it means being aware of both verbal and non-verbal messages.
Today there are a plethora of communication channels. There are informal and formal medium of communication. Whatsapp, Facebook etc., are the informal medium of communication; Emails are less personal method of communication but more efficient in an organization for the purpose of record keeping. When using emails, care must be taken to craft messages with clarity and to avoid the use of sarcasm and innuendo unless the message specifically calls for it. He also explained two types of communication barriers, i.e. internal and external barriers. Internal barriers include fatigue, disinterest, poor listening skills, etc. while external barriers include noise and other distractions, unpleasant environment, etc.