A customer care executive (also known as agent) works in a BPO centre, an offshore unit for ‘client’ companies based abroad.
What do they do?
The executive answers calls made by the client company’s customers. For instance, in the case of a telecommunication company based in the UK, an agent sitting in Gurgaon answers calls made by British customers. Before an agent is put on the job, s/he gets product, voice and accent training.
How do I get there?
Any graduate who cracks the written test and interview (held by various BPOs) can grab a job in a BPO company. Walk-in interviews are held often. One can also apply through a placement agent.
Typical day in the life of a Customer Care Executive
Pros & Cons about this career
. A vibrant work culture . Besides the salary, one also earns handsome incentives . One does not need to worry about conveyance or food
. Erratic work shifts can mess up one’s biological clock and social life . Attrition rates across the industry are very high