Career as Customer Care Executive

Early Salary

1 - 2 L

Mid Salary

5 - 6 L

Senior Salary

8 - 10 L

Academic Pressure

Low

Job Pressure

Low

	Customer Care Executive

A customer care executive (also known as agent) works in a BPO centre, an offshore unit for ‘client’ companies based abroad.

What do they do?

The executive answers calls made by the client company’s customers. For instance, in the case of a telecommunication company based in the UK, an agent sitting in Gurgaon answers calls made by British customers. Before an agent is put on the job, s/he gets product, voice and accent training.

 

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Skills Needed

. Extremely good, verbal and written, communication skills and reasoning abilities 
. Being well-versed in computers also helps 
. All skills needed in any service industry – patience and inclination to serve – apply
. In the technical processes, it is preferred if the agent has some software background, like a diploma or degree in software programming or computer science

How do I get there?

Any graduate who cracks the written test and interview (held by various BPOs) can grab a job in a BPO company. Walk-in interviews are held often. One can also apply through a placement agent.

Typical day in the life of a Customer Care Executive

The work hours are erratic and might start from 5.30pm. This is how it is likely to go:
 
5.30pm: Meet with team leader and get feedback on the last days’ performance
6pm: Start attending calls
9pm: Have dinner in the cafeteria 
9.30pm: Take calls again  
10.45pm: Tea/coffee break
11pm: Resume work
12.30am: Tea/coffee break
12.45am: Resume work
2am: Log-out time. Take the cab and go home

Pros & Cons about this career

. A vibrant work culture . Besides the salary, one also earns handsome incentives . One does not need to worry about conveyance or food

. Erratic work shifts can mess up one’s biological clock and social life . Attrition rates across the industry are very high

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