Ground duty agents, employed by airline companies or private agencies, are involved at various levels of pre-departure or post-arrival activities. Their work includes issuing boarding passes, checking baggage and maintaining records of passengers aboard the flight.
What do they do?
Their work includes issuing boarding passes, checking baggage and maintaining records of passengers aboard the flight .
- Good communication skills since you have to deal with all kinds of passengers. You should be soft-spoken
- Patience level should be very high. Passengers might lose their temper on occasions
- You should be ready to work in shifts
- Leadership skills come handy after a few years in the job, especially when you have others reporting to you
How do I get there?
After completing Class 12, you can go in for a one-year course at a good flight school, where you are taught communication and grooming skills. Reputable academies also facilitate placements. Though graduation is not mandatory, it’s advisable to get a bachelor’s degree to grow faster. Some international airlines hire only graduates. You can also get in touch with handling agencies, which help you find jobs.